Terms of Service

1. Using Hotel Lobby AI

These Terms apply to https://hotellobbyai.im and its AI generation services, operated under the Hotel Lobby AI brand. By using the service or buying credits, you agree to these Terms. If you use the service for an organization, you must have authority to act for it.

You must be legally able to enter into this agreement. The service is not intended for children under 13. If you are below the age of legal majority where you live, a parent or guardian must authorize your use where required. Our Privacy Policy explains how we handle your information.

Privacy Policy

2. What the Service Provides

Hotel Lobby AI uses AI to generate media from uploaded images. The public generator accepts supported image formats and produces new AI-generated media rather than an editable source file or a guarantee that the original pixels will be preserved.

Faces, body movement, framing, background details, timing, and audio may change or be inaccurate. The selected output quality does not guarantee that every source detail will be preserved. Review the complete video before publishing or relying on it.

A technically completed generation consumes the displayed credits even if you dislike its appearance or decide not to download it. Requesting another version is a new generation. This does not limit remedies required by law for a defective or misdescribed service.

3. Accounts and Access

Keep your account and sign-in methods secure, provide accurate information, and contact support if you suspect unauthorized access. You are responsible for activity you authorize through your account.

Creating an account does not automatically include free credits. Credits are added only through an offer expressly shown to you or through a completed eligible purchase.

Promotional credits, if expressly offered, have no cash value and are not refundable. Do not create multiple accounts, manipulate identifiers, or bypass account or network limits to obtain benefits you are not eligible to receive.

4. Purchases and Credit Usage

Current public offers include automatically renewing monthly and yearly subscriptions plus one-time credit packs. Prices are displayed in USD; the available payment method, renewal interval, total, and any applicable tax are shown at checkout. You may cancel a subscription from Account → Billing before its next renewal. Your payment provider or bank may apply its own currency-conversion charges.

Purchased credits do not expire. They are service credits, not money, a deposit, or a transferable financial product. They may only be used within your account under these Terms and cannot be exchanged for cash except through the refund policy below or as required by law. Credit validity does not promise permanent file storage or perpetual availability of the service.

The generator displays the credit cost for the selected video quality before you start. A successful generation is charged once, including when you resume a pending task. Confirm the selected quality and displayed cost before submitting.

A generation confirmed as failed does not consume credits. A slow response, closed browser tab, or polling timeout does not necessarily mean the job failed; a job that later completes successfully may consume its stated credits. Contact support with the task identifier if a charge appears incorrect.

The amount of each credit pack and the cost shown before a generation govern that transaction. New offers and future pricing may change; a change does not retroactively change the amount already purchased or charged.

5. Refund Policy — Completely Unused Purchases Only

You may request a full refund within 14 calendar days of purchase only if none of the credits from that purchase have been used. Once any credits from that purchase are used, neither the purchase nor its remaining credits are eligible for a voluntary refund. Mandatory legal rights are unaffected.

Eligibility is determined separately for each purchase from its payment and credit records, not merely from your total account balance. All credits granted by the purchase must remain unused when you request the refund and until it is processed. Using even one credit from that purchase makes the entire purchase ineligible for a voluntary refund, including its remaining credits. We do not provide partial or prorated refunds on a used credit pack.

Using promotional credits does not by itself make a separate, completely unused paid purchase ineligible. We will check which credit grant actually funded your generations.

To request a refund, email support within 14 calendar days of the purchase with your account email, order or transaction identifier, and purchase date. Do not send your password or full card details. Stop using the credits while the request is being reviewed. Any pending generations that could consume them must be resolved before eligibility can be confirmed.

If the purchase meets these conditions, we will refund the full amount paid for that purchase through the original payment method and revoke the credits granted by it. Benefits that depended solely on a refunded purchase may also be removed. The payment provider and your bank determine when the refund appears; we do not promise a fixed settlement time.

After the 14-day request period, or after any credits from that purchase have been used, we do not offer a voluntary refund for a change of mind, an unwanted result, or unused remaining credits. Review the visible product description, example, credit cost, and limitations before purchasing.

This voluntary policy does not exclude or restrict mandatory consumer rights, statutory withdrawal rights where applicable, or remedies for unauthorized payments, duplicate charges, or legally actionable service failures. Contact support about those issues even if the voluntary refund conditions are not met. These Terms do not themselves constitute a waiver of a statutory withdrawal right.

Request a refund: [email protected]

6. Your Content and Permissions

You retain any rights you already have in the photos and other content you submit. You grant us and the service providers needed to fulfill your request a limited permission to receive, copy, store, process, transform, and deliver that content to operate the service, provide support, and meet legal obligations. This is not a transfer of ownership or a blanket license to publish your uploads as marketing material.

You must have the rights and permissions needed to upload, modify, and use the content, including any personal information it contains. Any rights you may have in generated output depend on applicable law and third-party rights. We do not guarantee that an output is unique, copyrightable, free of third-party claims, or cleared for commercial use.

Do not submit sensitive or confidential content that requires private storage or specific provider assurances. Source and output files may be accessible through direct URLs; review the Privacy Policy before uploading.

7. Prohibited Uses

• Do not create deceptive media intended to mislead someone, commit fraud, fabricate evidence, or misrepresent material facts.
• Do not infringe copyright, trademark, privacy, publicity, or other rights; impersonate others deceptively; or present generated video as authentic footage when that would mislead viewers.
• Do not submit unlawful content, sexual content involving minors, non-consensual intimate content, threats, or content used for harassment or abuse.
• Do not bypass account, payment, credit, or rate limits; interfere with the service; distribute malware; or attempt unauthorized access.
• Comply with applicable law and restrictions that apply to the payment and AI services used to fulfill your request.

8. Availability, Storage, and Account Restrictions

Generation depends on AI, hosting, storage, and payment providers. We cannot guarantee uninterrupted service, a particular completion time, or permanent access to every stored file. Keep your own copies of results you need.

Deleting an item from My Creations removes it from that list; it is not a promise that the underlying files or provider copies are erased. Contact support for file-deletion requests as described in the Privacy Policy.

We may restrict access where reasonably necessary to address unlawful use, abuse, fraud, security issues, or a breach of these Terms. Contact support if you believe a restriction is mistaken. Restrictions and service changes do not remove any mandatory rights or remedies you have under applicable law.

You may stop using the service and use the available account-deletion option. Deleting an account does not itself request or qualify you for a refund. Contact support before deletion if you need help with an eligible refund or data request.

9. Service Limitations and Disputes

To the extent permitted by applicable law, the service and generated outputs are provided as available, without a guarantee of accuracy, fitness for a particular purpose, or non-infringement. You remain responsible for reviewing outputs and deciding whether they are appropriate for your use.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from your use of the service. Nothing in these Terms excludes liability or consumer protections that cannot lawfully be excluded.

Please contact support first so we can try to resolve a service or billing issue. This does not prevent you from using statutory remedies, contacting your payment provider, or bringing a claim in a forum available under applicable law.

10. Changes and Contact

The date above identifies the latest revision of these Terms. We may update them as the service changes and will provide additional notice where required. Updates apply prospectively and do not remove rights already attached to a purchase or required by law.

For account, billing, refund, or service questions, contact Hotel Lobby AI support.

[email protected]